Generic Steps to Implementing a Business Process
Updated: Jun 23, 2019
Once a business process has been modeled, what are then the approximate steps to implement and review the process in the organization?
Presuming that all the prerequisites have been captured; it gives us the right platform to look at four generic steps that may be considered in implementing a modeled business process;
1. Automation - automation is the technique of making a business process, or a system operate automatically. This may involve the creation and application of technology to monitor and control the business process. At this stage you may consider automation of your Current state as well as do an assessment for gaps or fitment for reusable technology components and the likes.
2. Sometimes processes simply don't need automation. Meaning the time might not be appropriate. Assessments give the right window to judge.
3. Optimization - Once the Automation cycle is addressed, processes can be evaluated for redundancies and overlaps between functions and organization units. Optimization could be revamping legacy, removing bottlenecks, baselining before projects kick off, etc.,
4. Monitoring & Reevaluating - This is an activity which is conducted once you have reached adequate maturity in all the transactions of a process. The output of this step should ideally feed into the design stage once again.
Typically we are talking about 4 to 12 months for this cycle depending on the complexity of the process. That is good enough time for new processes or variants to emerge and changes to surface. However, process change and improvement is inevitable.